It’s EASY to become a member go to our home page click on “Get Started” complete the contact information and pick a program that best meets your needs and one of our coaches will call you to set you up with your own secure portal. You will get an email with information to set up your portal and electronically sign our required disclosures. Our coaches will call you to complete the initial review of your credit situation so that we can help you reach your credit and financial goals.
You have unlimited access to call or email your credit coach.
When you become a member of Platinum Credit NOW our team is here to help you with questions. We require you to be in constant contact with your credit coach. You can stay in contact by calling, email, fax, or you can message the team through your online portal.
Your credit coach is here to assist you with the questions and concerns you may have during the course of your membership. You may contact your credit coach at any time by email at firstname.lastname@example.org, through your online secure portal, or call us anytime at: (937) 449-0911.
Can I schedule an office appointment?
Yes, but there is some additional cost. As a member of Platinum Credit NOW all consultations and reviews throughout your membership are done over the phone, via email, or your secure online portal. If you would like to have a face to face consultation with your credit counselor the fee is $100 per 1 hour.
Why does Platinum Credit NOW need updated credit reports?
It is crucial that you forward your credit reports to Platinum Credit NOW as soon as you receive them from the credit bureaus. Your most current credit reports assist us in the progress of your credit repair and achieving maximum results in the fastest time possible. Without these reports we are left in the dark. There are several ways you can get these reports to us:
You can upload them into your secure online portal
Platinum Credit NOW 205 West Franklin Street, Centerville, Ohio 45459
Or drop them off in our secure drop box in the back of our building
Can someone help me settle with my creditors?
Settlements are often advised as part of your plan and is the fast way to credit improvement if you have the funds and know that the debt is yours. Your credit counselor will discuss how you can handle these but cannot do them for you.
You may have a settlement specialist in our office settle your debt for you, but there are additional fees. Your credit counselor will discuss this with you and advise you during your monthly reviews.
How do I negotiate payment plans with creditors?
Payment plan arrangements with your creditors/judgments/etc. can be an important aspect of helping with your goals. Your credit counselor will discuss how you can handle these but cannot do them for you.
However, you may have a specialist in our office set up a payment plan for you, but there are additional fees. Your credit counselor will discuss this with you and advise you during your monthly reviews.
Can Platinum Credit NOW help me with debt management and planning?
Your credit counselor may advise you with tips during your Platinum Credit NOW membership; however, this is not a complete solution for all people. We do offer additional services that focus on debt management and budget planning.
Please feel free to contact us at email@example.com or call us at (937) 449-0911, if you have specific needs for either of these services.
Do I need a credit report to get started?
We will need a credit report to get started. If you don’t have a credit report we recommend that you sign up for credit monitoring and keeping the service for as long as you are a member with Platinum Credit NOW.
Our software works best with these credit monitoring companies: